At Kitchen Icons, we prioritize customer satisfaction and aim to provide high-quality products and services. However, if you are not completely satisfied with your purchase, this Refund Policy outlines the conditions under which refunds, returns, or exchanges may be offered.
1. Eligibility for Refunds
Refunds are applicable in the following cases:
- The product received is defective, damaged, or not as described.
- The wrong item was delivered.
- The product is returned within the specified return period (see below).
Note: To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by proof of purchase (invoice or receipt).
2. Refund Process
a. Requesting a Refund
To request a refund, please contact us at info@kitchenicons.com.np or call +977 9828-726188 within 7 days of receiving your order. Provide the following details:
- Order number
- Reason for refund
- Photos or videos of the product (in case of defects or damage)
b. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective, damaged, or an incorrect item was delivered.
- Ensure the product is securely packaged to prevent damage during transit.
c. Inspection and Approval
Once we receive the returned product, our team will inspect it. Refunds will be approved if:
- The product is in its original condition.
- The reason for the refund request is valid.
If approved, the refund will be processed within 7-10 business days via the original payment method.
3. Non-Refundable Items
Certain items are not eligible for refunds:
- Used, damaged, or altered products (unless defective or damaged during delivery).
- Products purchased during clearance sales or marked as “Final Sale.”
- Gift cards or promotional items.
4. Exchanges
We offer exchanges for defective or incorrect products. If you wish to exchange an item:
- Contact us within 7 days of delivery.
- Provide proof of purchase and photos of the issue.
- Once approved, the replacement will be shipped at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeline:
- Check your bank account or payment method for updates.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at info@kitchenicons.com.np for assistance.
6. Cancellation Policy
Orders can be canceled before they are shipped. If you wish to cancel an order:
- Contact us immediately at info@kitchenicons.com.np or call +977 9828-726188.
- A full refund will be issued for canceled orders that have not been dispatched.
7. Contact Us
If you have any questions or need assistance with refunds or returns, feel free to reach out:
Kitchen Icons
Samikhand Road, Biratnagar
Phone: +977 9828-726188
Email: info@kitchenicons.com.np
We value your trust and are committed to resolving your concerns quickly and efficiently.
